Case Study:
Risk Fundamentals Training
A primer on proactive risk management for all employees.
The Challenge
Our client faced a critical challenge: risk management was often seen as complex, abstract, and relevant only to specialists. Traditional training methods struggled to make risk concepts accessible or engaging, resulting in hesitancy and uncertainty around risk-related responsibilities.
The organisation needed a solution that would demystify risk, and inspire personal accountability, making risk management relevant and actionable for every employee.
Our Approach
To address these challenges, our client partnered with Message Train to design a transformative, interactive learning module.
The module, anchored in a creative plane journey analogy, turned abstract concepts into tangible, relatable experiences: controls became flight attendants ensuring safety, risk events were depicted as turbulence, and the Three Lines of Defence were woven into the journey narrative.
Key elements of the approach included:
Scenario-Driven Learning: Employees engaged with realistic, day-to-day scenarios, making decisions and reflecting on their roles in safeguarding the organisation.
Dynamic Multimedia: The module featured animated video, immersive audio, and compelling visuals, clarifying essential concepts and highlighting the interconnected nature of risk management.
Tailored Content: The solution was designed for a global workforce, with content relevant to all employees—new hires and senior leaders alike—across 14 jurisdictions and more than 30 locations.
Accessibility and Interactivity: Built to SCORM 1.2 standards, the module offered intuitive navigation, interactive activities, and well-signposted pathways, ensuring a seamless experience for users of all backgrounds and technical skill levels.
Continuous Stakeholder Collaboration: Regular review cycles and feedback loops ensured the module remained relevant, engaging, and aligned with organisational priorities.
Outcomes
The Risk Fundamentals module delivered outstanding results and transformative impact:
Exceptional Learner Feedback:
Over 90% of participants rated the module highly for quality and relevance.
97%+ felt confident applying their learning to real work situations
96%+ would recommend the course to colleagues
96%+ found the content directly relevant to their roles
97%+ agreed the content was clear and easy to follow
95%+ confirmed the course met or exceeded expectations
97%+ called the experience engaging and memorable
96%+ were satisfied with the level of interactivity
Strategic Impact
The module’s design ensured accessibility and relevance across all organisational jurisdictions, making risk management concepts practical and actionable for everyone
Return on Investment:
Developed as a bespoke solution, the module proved more cost-effective and impactful than standard off-the-shelf options, with high completion rates and sustained engagement.
Cultural Shift:
Employees were not only equipped with foundational risk knowledge, but also inspired to embrace risk management as an integral part of their everyday roles. Quarterly feedback shows 90%+ of learners report increased confidence and practical understanding as a direct result of their learning experience.
Conclusion
The Risk Fundamentals module stands as a benchmark for excellence in corporate learning for our client. Through robust instructional design, dynamic interactivity, and superior visual quality, it has delivered scalable content and transformative impact—building lasting confidence and a proactive risk culture across the organisation. Stakeholders at every level have praised its effectiveness and alignment with our client’s global brand, confirming its essential role in advancing strategic learning and organisational resilience.