Clarity. Confidence. Capability that sticks
Most organisations know they need effective learning solutions—but the path from idea to impact is often unclear. Stakeholders have competing priorities, SMEs overload content, and success metrics aren’t defined. That’s where we come in.
With over 25 years of experience and an award-winning approach, we partner with HR and L&D teams to cut through complexity and deliver enterprise learning solutions that drive measurable capability uplift.
We don’t just design and build eLearning content.
We guide you through a proven process that ensures:
Stakeholder alignment and decision support
Guiding conversations, managing expectations
Success metrics and measurements planning
Defining what good looks like and helping plan how to measure ROI outcomes
Content distillation from SME input
Cutting through SME overload to focus on essentials
LMS and platform integration advice
Advising on LMS compatibility, reporting approaches and deployment
Quality assurance
Ensuring flawless functionality and learner experience
Change enablement and adoption strategies
Creating a clear, actionable blueprint for success
Our Approach: Three Phases, Six Steps
Following these steps delivers capability uplift, learner adoption, and measurable business outcomes. Skipping them leads to wasted time, budget, and trust.
Discover Phase
1. Clarify the Path
What it means:
We start by understanding where you are and where you want to go. Your goals and required capabilities are already defined—we dig into what’s happening now, compare it to what’s needed, and identify gaps that matter.
Why it’s important:
This phase ensures we’re solving the right problem. It’s about clarity, not assumptions.
How it varies:
- For some clients, this is a quick validation of existing analysis.
- For others, it’s a deep dive with interviews, workshops, and data reviews.
Outcome:
A clear picture of what needs to change and why.
2. Blueprint the Solution
What it means:
We create a detailed plan of action—a strategic learning solution design blueprint that outlines the learning approach, modalities, timeline, budget, and roles. It’s the roadmap for success.
Why it’s important:
This blueprint gives everyone confidence in the direction and sets clear expectations.
How it varies:
- Some clients want a high-level plan; others need granular detail with resource allocation and deployment timelines.
- For others, it’s important to see all possible variations – including different build tools, timelines and design approaches.
Outcome:
A plan everyone can trust, tailored to your goals.
Design Phase
3. Design the Experience
What it means:
Our instructional designers turn the blueprint into detailed storyboards—mapping every interaction, assessment, and learner journey. This is where creativity meets precision.
Why it’s important:
A well-designed experience drives engagement and retention.
How it varies:
- If you have all the content ready: We focus on transforming it into engaging, interactive learning.
- If you have “dry” documents (policies, standards): We bring them to life—adding scenarios, examples, and visuals that make learning stick.
- If you have nothing at all: We create content from scratch—interviewing SMEs, observing A-players, and working with leaders to capture best practices.
Outcome:
A design that learners love and leaders trust, ready for flawless execution.
4. Build for Impact
What it means:
We develop the learning assets—content, multimedia, interactivity—based on the approved design. Quality assurance ensures everything works flawlessly.
Why it’s important:
This is where ideas become tangible, ready to deliver measurable results.
How it varies:
- Some clients want rapid development using existing templates.
- Others need custom-built, branded experiences with advanced features
Outcome:
A polished, engaging solution that’s ready to make an impact.
Deliver Phase
5. Launch with Confidence
What it means:
We deploy the solution seamlessly; integrating with your LMS or platform, ensuring accessibility, and supporting communication plans for learners.
Why it’s important:
A smooth launch drives adoption and minimizes disruption.
How it varies:
- Some clients handle deployment internally; others rely on us for advice during rollout.
- Can include pilot testing or phased launches
Outcome:
A smooth launch that drives adoption and excitement.
6. Evolve and Support
What it means:
Post-launch, we monitor engagement, gather feedback, and refine as needed. We help measure ROI and capability uplift to ensure lasting impact.
Why it’s important:
Learning is never one-and-done—continuous improvement sustains value.
How it varies:
- Some clients want light-touch support; others need ongoing optimisation and refresh cycles.
- Can include evaluation surveys, learner check-ins and post-training assessments to see if the learning sticks.
Outcome:
Continuous improvement and sustained capability growth.
Our process has been trusted by leading organisations.
Find out why leading organisations trust us.
Ready to deliver learning solutions that build capability?
Start building capability with confidence.
